Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Discussion of public library services in Africa focuses on the need to change their emphasis from urban library services to rural community library and information services. Implications for African library schools are considered, and courses for rural library and information center management are suggested. (six references) (LRW)

In 1967 the School of Library and Information Services of the University of Maryland received a grant from the U.S. Office of Education for a demonstration project to prepare students for service to socially and economically disadvantaged groups. The innovative core of this program was a laboratory library located in one of the black ghettos of…

This project is being conducted as an effort to vary traditional patterns of library education and thus to influence and help reshape professional public library practice which must be broadened to reach the disadvantaged non-user public with a meaningful, viable library and information program. The first phase of the program consisted of the…

A research project is being conducted to design, develop, test and evaluate instructional materials for on-the-job training of library personnel. The initial efforts are concentrated on the training requirements of scientific and technical libraries and involve development of three training course packages: technology in libraries, reference tools…