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Ippoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services

Schmude, Maggie – Knowledge Quest, 2001
Describes the school library media program in New Trier Township High School (Illinois) that uses collaboration to respond to the needs of students, staff, school, and the community. Highlights include collaboration to meet curricular needs; staff development for teachers and support staff; supporting school values; and community programs. (LRW)
Descriptors: Curriculum Development, Learning Resources Centers, Librarian Teacher Cooperation, Library Cooperation
Houff, Suzanne G. – School Library Media Activities Monthly, 1994
Describes the development of a multicultural library media program based on experiences at a Virginia middle school. Highlights include the media center as a cultural and curricular resource; establishing philosophies and goals; reviewing current materials and establishing guidelines for new material selection; staff development; and an integrated…
Descriptors: Course Integrated Library Instruction, Curriculum Development, Guidelines, Learning Resources Centers
Epler, Doris M. – 1989
Arguing that online searching will fill the research needs of many students while helping to reinforce valuable information retrieval skills that will support students in their pursuit of life-long learning, this guide is designed to assist school librarians with integrating online searching into the school library media curriculum. Chapter 1…
Descriptors: Bibliographic Databases, Budgeting, Curriculum Development, Elementary Secondary Education
Wisconsin State Dept. of Public Instruction, Madison. Div. of Library Services. – 1990
A task force on school library media issues was appointed in Wisconsin to describe the current program status in the state; identify those factors that are preventing the fulfillment of the library media program's mission--that every student in public elementary and secondary schools in Wisconsin has a right to a comprehensive program of library…
Descriptors: Curriculum Development, Elementary Secondary Education, Information Retrieval, Information Technology
Georgia State Dept. of Education, Atlanta. Office of Instructional Services. – 1986
School media programs in a variety of settings within the state of Georgia that have proven to be successful are described in this publication from the Georgia Department of Education. For each entry, the school, media center, and specific program component of interest are described. The components include: (1) modernization of a media center…
Descriptors: Advisory Committees, Curriculum Development, Educational Facilities Improvement, Educational Media