Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

With the rapid growth of international trade and globalization, English language has been emphasized in Asia countries, thus professionals with a good command of English has become essential and important. This study aimed to establish a blended model combining face-to-face (F2F) instruction for English for Specific Purposes (ESP) course: English…

In an effort to understand interpretations of new and revised physical education syllabuses, and conditions that appear to strengthen or weaken the desire to introduce them, this paper draws on insights provided by principals and physical education teachers into the effective implementation of syllabuses within Irish post-primary schools.…

In the hope that a general exchange of information on computer courses for humanists will be of help to persons contemplating or already teaching such, and in the hope of encouraging a continued growth in the universities offering these courses, article surveyed that field. (Author/RK)

The results of a survey assessing the structure, development, and status of college level futures courses are provided. (DE)

A report on the social studies curriculum in Virginia is the result of a study of the social studies program, kindergarten through grade 12, undertaken over a four year period. Special focus was placed on the four following areas: proliferation of elective course offerings in social studies at the senior high level; course offerings at grades…

This report includes a seven-part narrative and extensive appendixes from the first year of a project initiated by one school district to evaluate, revise, change, and update the home economics curriculum. The narrative discusses formation and activities of a program development committee; three surveys, involving currently enrolled students,…

Guidelines resulting from a demonstration project to test approaches and methods in providing direct educational opportunities to the aging are provided. The sections of this book of guidelines are: Introduction--Why This Book of Guidelines (A Philosophy for Developing Educational Programs for the Aging, Basic Facts About the Aging, and The Aging…

An AAMC survey of American medical schools indicates that 34 percent have specific programs underway or planned to teach health care cost containment. The majority were introduced during the last two years; the costs are fairly modest. Further activities might be enhanced by development of a program primer and the organization of workshops.…

A model to illuminate and relate various twentieth-century philosophical perspectives on key questions about the nature of scientific theories and, therefore, aspects of the structure and development of postmodern science is described. The Scientific Theory Profile model then forms the basis for a course for science teachers in perspectives on the…

This booklet was designed to provide information on secondary school mathematics courses being developed or revised, reinforcing a National Council of Teachers of Mathematics recommendation calling for "a flexible curriculum with a greater range of options." A survey of mathematics supervisors led to the identification of over 450 persons who…

An overall scheme for using foreign students in a teaching capacity is discussed. An experimental class at the University of Minnesota, which uses foreign students as teachers to illustrate the processes of development of the three countries of Nigeria, Thailand and Turkey, is examined. (Author/MLW)

The results of two surveys that were conducted to determine the feasibility of starting programs in (a) Banking, Finance and Credit, and (b) Material Management at William Rainey Harper College are provided. The surveys were made of (a) all banks and savings and loan institutions in the north and western suburbs and downtown Chicago, and (b) 531…

This report presents materials from a study to survey and identify the electronic technician needs of industry and to relate those needs to curriculum development in community colleges. Chapters 1 and 2 are an introduction and review of the study, "Curriculum Requirements for Electronic Technician Training." Chapter 3 discusses four community…

Freshman courses designed to increase the integration of students into college environments and thus decrease attrition rates are described based on a review of current practices of 20 colleges and universities. Core components are informal contact with peers, faculty, and staff; a small group setting; and cognitive and affective learning. (JMF)