This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…

This resource book is intended to help trainers working on postliteracy programs in agricultural areas of West Africa. Its primary focus is on the role of literacy in the management of irrigation systems and farmer cooperatives and on program administration activities such as recordkeeping, registration, and credit. However, strategies for meeting…

This document is intended as a template for individuals initiating and developing adult education distance learning programs. The introduction discusses the following issues: benefits of distance learning; flexibility; confidentiality; retention; and the best students to target. The template and supplementary materials are organized in five…