Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

This paper describes and discusses an action research collaboration between a multi-disciplinary team of practice educators, a practice development nurse and a university lecturer in order to explore, evaluate and improve a dementia care training package developed for a range of staff providing care for people with dementia. Whilst it is…

This paper describes a pioneering attempt to create the role of organizational specialist in a school district. Needs for organizational specialists are cited, the implementation and training of specialists is described, and the strengths and weaknesses of the project are detailed. Suggestions for other school districts are given in a final…

Suggests that revitalization of child welfare training is more complex than development of better training curriculum and materials. Reviews factors affecting training and questions the overall concept of child welfare training centers. If child welfare careers become more attractive, training programs will revitalize themselves. (JAC)

This literature search represents what is considered to be a majority of the relevant information on ABE staff training that has appeared post-1965. Primary focus of the search was on identifying concrete models for possible replication; however, other material that has practical or descriptive value for the field of adult basic education is also…

This report describes activities and accomplishments of a 3-year federally supported project to develop, implement, and evaluate a model for training paraprofessionals to support students with disabilities in general education classrooms and those who direct and supervise their work. Training materials were developed with a high degree of…

The introduction and implementation of new educational programs has occurred in public education throughout its history, and staff development has been the primary means by which new programs have been introduced to teachers and administrators. The focus of staff development programs has been on the acquisition of theory and of skills, with the…

Describes how to create a school or district model for an Internet staff development training program for integrating information access skills into the school curriculum. Highlights include instructional design; facility development, including computer workstations; hands-on workshops that include electronic mail, gopher, and downloading;…

This final report describes the activities of Project Dakota Outreach, an early education program for children with disabilities designed to assist families living in Department of Housing and Urban Development (HUD) Empowerment and Enterprise Zones in Texas, New York, and Minnesota. The major feature of the model is power-balancing, a concept…

The Pilot Training Project for personnel participating in Pilot State Dissemination Programs involved training of the three dissemination project staffs to carry out their dissemination functions. The program attempted to facilitate the use of tested educational research data by local educational agencies in their decision process. The staff…

When the paraprofessional in bilingual education is used effectively, individual needs and individual differences of the students are met. An approach to the training of the paraprofessional has been developed at the Merrimack Education Center (MEC). The training program involves active participation of all paraprofessionals. Understanding and…

This handbook (in English and French editions) presents training in its broadest sense, highlighting its function of providing trainees both with theoretical foundations and with instrumental competencies to carry out the roles and duties of middle and grassroots level adult educators. It constitutes an attempt to present various experiences and…

This guide is intended for use in training Head Start staff working with families to plan and implement the program's curriculum through an individualized child development and education approach. The guide focuses specifically on enhancing staff skills in carrying out the four steps in the individualizing process: screening; evaluation; planning;…

This document explains the British Industrial Training Research Unit's CRAMP (Comprehension, Reflex action, Appropriate attitude, Memorizing, Procedural learning) system for designing training. The first section introduces the CRAMP approach and includes an exercise (and answers) to measure whether the reader understands CRAMP's definitions of…