Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Designed to provide librarians, library administrators, and other interested persons with information organized to facilitate comparisons of libraries within the same library system, with comparable service populations, and with comparable expenditures, this publication contains information derived from the 1985 Annual Report/System Membership…

Describes steps taken to improve usage of a public library young adult collection: (1) a survey of students' reading interests and needs; (2) analysis of the collection; (3) comparison of survey results with the collection; and (4) selection of additional titles. An annotated bibliography, the questionnaire, and survey results are appended. (11…