Price (cost) analysis provides the library manager with valuable data for decision making and developing marketing strategies. This article examines program budget, cost-finding methodologies that influence demand, the impact of technology, and budget presentation. (Author/AEF)

Briefly describes the career of Herbert Goldhor and discusses two aspects of his contributions to librarianship: public library service and administration, including the collection and publication of data for analysis and use by researchers and decision makers; and scientific research in librarianship. A chronological list of over 175 publications…

This study applied an analytical technique called Data Envelopment Analysis (DEA) to calculate the relative technical efficiency of 95 academic research libraries, all members of the Association of Research Libraries. DEA, with the proper model of library inputs and outputs, can reveal best practices in the peer groups, as well as the technical…

Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…

Planning for customer-focused library services requires a reexamination of the business and customers. Libraries must continually collect and evaluate data about the community they serve to accommodate ever-changing needs. (AEF)

Knowledge discovery in databases (KDD) revolves around the investigation and creation of knowledge, processes, algorithms, and mechanisms for retrieving knowledge from data collections. The article is an introductory overview of KDD. The rationale and environment of its development and applications are discussed. Issues related to database design…

Discusses secondary data analysis and reanalysis of machine-readable data as supplements to traditional teaching methods in the social sciences, highlighting types of secondary data, levels of instructional use, housing data in archives, housing codebooks in library stacks, and contributions of archivists and librarians to teaching. Seventeen…

Identifies and discusses characteristics of effective in-house studies in public libraries. Characteristics discussed include clearly stated research questions, translation into measurable terms, study design, staff training, data analysis, and targeted reporting. It is argued that studies done within existing management and communication…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)