Review of research methodologies used in studies of online public access catalog (OPAC) users finds that a variety of research methodologies--e.g., surveys, transaction log analysis, interviews--have been used with varying degrees of expertise. It is concluded that poor research methodology resulting from limited training and resources limits the…

Describes a method for inducing a theoretical model of a series of events that occur in an ongoing process. A data analysis method that transforms narrative data into event histories is explained, a spreadsheet display that compares event histories is described, and future research is suggested. (17 references) (LRW)

Examines library availability studies for the past 50 years as a measure of library effectiveness and looks at their differing sources of study samples, methods for gathering data, categories of nonavailability, and data analysis. The Kantor branching technique developed in 1976 is described as the standard analysis method. (Author/EM)

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)