The authors describe the University of Central Florida's top-down/bottom-up action analytics approach to using data to inform decision-making at the University of Central Florida. The top-down approach utilizes information about programs, modalities, and college implementation of Web initiatives. The bottom-up approach continuously monitors…

Introduction: The rapid growth of the Internet has modified the boundaries of information acquisition (tracking) in environmental scanning. Despite the numerous advantages of this new medium, information overload is an enormous problem for Internet scanners. In order to help them, intelligent agents (i.e., autonomous, automated software agents…

Decision makers have always relied on a mixture of qualitative and quantitative information. Recently, two technological tools--spreadsheets and the Internet--have dramatically altered how decision makers analyze quantitative information, thus necessitating curriculum changes in programs to prepare students to use these tools effectively. Harvard…