As more community colleges focus on using data to improve educational outcomes, many administrators are considering business intelligence applications that promise a path toward more informed decisions. Getting there, leaders say, requires more than installing some out-of-the-box solution; it requires changing the culture and finding skilled…

In this dissertation we develop a framework that combines data mining, statistics and operations research methods for improving real-time decision support systems in healthcare. Our approach consists of three main concepts: data gathering and preprocessing, modeling, and deployment. We introduce the notion of offline and semi-offline modeling to…

The Education Development Center's Center for Children and Technology (CCT) conducted a three year study of a large-scale data reporting system, developed by the Grow Network for New York City's Department of Education. This paper presents a framework based on two years of research exploring the intersection of decision-support technologies,…