In this paper, the authors address learning analytics and the ways academic libraries are beginning to participate in wider institutional learning analytics initiatives. Since there are moral issues associated with learning analytics, the authors consider how data mining practices run counter to ethical principles in the American Library…

This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

The inputs to mathematical models of library operations require periodic updating. The data collection effort necessary for such updating can be quite expensive; however, if the data collected can serve multiple purposes, the costs can perhaps be justified. A management information system (MIS) offers a vehicle for multiple uses of data, and thus…

A study was conducted to inventory and describe the quantitative performance measures of an academic library system which originate as a result of the activities at an automated loan desk. Visits were made to 24 academic libraries whose experience in library automation ranged from the completely on-line system with user self service and in-house…

Discusses the design of a model-based management information system in terms of mathematical/statistical, information processing, and human factors issues and presents a prototype system for interlibrary loan networks. (Author/CWM)

A research group at the Wharton School, University of Pennsylvania, worked on the development of a system to provide the required statistical information for effective management and decision making in university and large public libraries. A management science approach was used. Library objectives, standards, and performance criteria were…

More effective use of diminishing resources was needed to provide the best possible services at the University of Guelph (Ontario, Canada) library. This required the improved decision-making processes of a Library Management Information System (LMIS) to provide systematic information analysis. An information flow model was created, and an…