Describes a project aimed at developing a system to support managers of business software projects by incorporating knowledge acquisition and emphasizing the integration of the manager's tasks. The discussion covers the knowledge acquisition methodology, the architecture of an integrated system, and an overview of project management tasks. (15…

Examines four working steps from an empirical model where an expert abstractor discovers what a paper is about and drafts a topic sentence; a simulation system is developed using this model. Discusses knowledge processing activities of professional summarizing. Results indicate that a small simulation model of professional summarizing is feasible.…

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)