Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

The Design of Training Systems (DOTS) project was initiated by the Department of Defense to develop tools for the effective management of military training organizations. Phase 2 of the project, from which this report emanates, involved the design and development of three computer-based mathematical models and their validation. Volume 1 presents…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

Discusses the status of training courses conducted by computer manufacturers for their employees, including types of training, trainee classification, course arrangement, fees, examples of courses provided by manufacturers, trends, and future expectations. (MBR)