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Tenopir, Carol – RSR: Reference Services Review, 1999
Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
Stone, Athena A.; Whitson, Randolph L. – 1991
This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…
Descriptors: College Libraries, Computer Networks, Computer Software, Databases