Describes the services and products provided by the National Technical Information Service, which collects, organizes, and markets technical information generated by U.S. and foreign governments in all areas of science and technology. (CLB)

Describes use studies of OCLC's FirstSearch, an online reference service for end-users, that was conducted at the University of Minnesota-Twin Cities. Qualitative and quantitative research methods are described, including use statistics, online user surveys, questionnaires, and focus groups; and strengths and weaknesses of FirstSearch are…

Discussion of issues concerned with providing library reference services to machine readable data files focuses on numeric databases. The team approach used at the University of Florida, which incorporates reference librarians, programers and data managers, database producers and vendors, and professional associations, is described. A bibliography…

Describes a prototype expert system that can be used in consultation mode to assist users in their searches, or in simulation coach or Socratic tutor modes to instruct professionals in the reference process. Examples of transactions in each mode are given, and a glossary is provided. (19 notes with references) (CLB)

Examines four areas of planning for libraries before incorporating CD-ROM reference systems: (1) hardware, including a microcomputer, CD-ROM reader, and printer; (2) databases; (3) search and retrieval software; and (4) user education. (3 references) (MES)

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…