This document contains 11 papers: "Integrated English/Keyboarding Instruction: Potential for Contextual Learning" (Baker, Anderson-Yates); "Incorporating Industry-Based Skill Standards into High School Secretarial and Administrative/Information Services Programs" (Bunn, Schmidt, Stewart); "The Effect of Two Different Interfaces for Database…

This study used a total quality management (TQM) approach to evaluate the perceived computer competency needs of students at the University of Wisconsin-Stout by surveying students (who were asked which of a list of competencies they had), administrators, alumni, and employers (who were asked which competencies they used or expected in employees).…

This document, which is intended for workforce preparation program providers, details the Illinois Occupational Skill Standards for programs preparing students for administrative support occupations. The document begins with overviews of the Illinois perspective on occupational skill standards and credentialing, the process used to develop the…