The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

In 2005, the authors reviewed citation help in databases and found an error rate of 4.4 errors per citation. This article describes a follow-up study that revealed a modest improvement in the error rate to 3.4 errors per citation, still unacceptably high. The most problematic area was retrieval statements. The authors conclude that librarians…

Profiles 25 database distribution and production companies, all of which responded to a 1997 survey with information on 54 separate online, Web-based, or CD-ROM systems. Highlights increased competition, distribution formats, Web versions versus local area networks, full-text delivery, and pricing policies. Tables present a sampling of customers…