Describes and evaluates a system that selects key information from an event database by reasoning about event frequencies, frequencies of relations between events, and domain-specific importance measures. The system aggregates similar information and plans a summary tailored to a stereotypical user. (AEF)

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…