Conceptual modeling of databases is a complex cognitive activity, particularly for novice database designers. The current research empirically tests a new pedagogy for this activity. It examines an instructional approach that stresses visualizing gradual transitions between levels of abstraction in different hierarchic levels of a relational…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…