Describes the design and operation of a system that resulted from a project undertaken by a small specialized library to provide self-help for patrons seeking reference assistance. The areas of information available on the system are described, including standard reference titles, library holdings and services, reserve readings, and placement…

Describes the development of an expert system for online patent searching that uses menu driven software to interpret the user's knowledge level and the general nature of the search problem. The discussion covers the rationale for developing such a system, current system functions, cost effectiveness, user reactions, and plans for future…