Provides a generalized overview of the problems that software buyers are likely to encounter and could overcome. Experiences of Online, Inc., in purchasing programs, using software documentation or manuals, and problems with software, provide examples. (EJS)

An integrated data base system providing online services to purchasing and accounts payable, which was implemented at the University of Michigan, is described. The system was designed to use online IMS transactions for data entry and inquiry and IMS batch reporting programs. With the implementation of the system, departmental and vendor inquiries…