The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Integrating news services into an intranet can be tricky. Even within related organizations, slight differences in subscriptions and end-user needs can necessitate different integration approaches. This article examines how the World Bank and the International Monetary Fund took separate approaches to tackle the same integration challenge in…

Reviews developments and products in the information industry that are aimed at the end user and identifies impediments to end user searching that may explain why end user access has not supported these products. Suggestions for overcoming these impediments are offered. (eight references) (CLB)

In the first of three articles, the producer of Energyline, Energynet, and Tele/Scope recalls the development of the databases and database business strategies. The second describes the development of biomedical online databases, and the third discusses future developments, including full text databases, database producers as online host, and…