Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

The professional development process can be organized as a continuous, multifaceted, proactive, and integrated system that is futures-oriented and focused on adaptation as an essential organizational function. A systems model employing a university professional school as an example is presented. It focuses on professional schools because they lend…