Stealth assessment has been successfully embedded in educational games to measure students' learning in an unobtrusive and supportive way. This study explored the possibility of applying stealth assessment in a digital reading platform and sought to identify potential in-system indicators of students' digital learning outcomes. Utilizing the user…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This study provides the officials of Tempe, Arizona, with a wide range of baseline information regarding citizen attitudes toward the City. It contains a design for an information system which could increase the breadth of information available for decision-making city officials and increase citizen participation in the process. Sixteen community…