The Tangibles in Operations Strategy (TANGOS) exercise provides students with the direct experience of designing a firm's operations function. Specifically, students must engage in decision making with respect to the structural decision areas in a firm's operations strategy, by considering the firm's product strategy and span of control, process…

To determine how academic library leaders make decisions about their organization's future and how they effect changes, the author interviewed 44 university librarians and deans from institutions belonging to the Association of American Universities (AAU). The author analyzed the interviews using content analysis to identify the most frequent…

In the fall of 2004, following a series of conversations with the accreditation community on the topic of providing additional information to the public, the Council for Higher Education Accreditation (CHEA) contracted with the National Center for Higher Education Management Systems (NCHEMS) to conduct a survey of accrediting organizations on this…

Research was conducted to develop and gather evidence of validity for a normative process model to be used by community adult education councils in establishing priority among community-level needs. The study design was based on a five-stage problem solving, systems model involving exploration, model building, design and development, validation,…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…