Premature application of quantitative indicators formerly used for individual assessment and research to bureaucratic decision making can produce side effects that are dysfunctional in nature. In order to illustrate this phenomenon, the author reviews a general literature and utilizes examples form mental health care. (Author/BW)

A utilization-focused approach in evaluating a problem-solving skills training program (see TM 510 179) would have placed more emphasis on identifying evaluation users, their information needs, and likely use of findings. Other methods options are also discussed, along with how to prepare decision makers for utilization. (Author/BW)

In support of Ginsberg's theory (TM 508 964), a third corollary to the Conservation of Discretion Law is proposed: Where possible, the worker will use a statistic not as a statistic but, rather, as an instrument to reduce the workload. Three illustrations are presented: grade point averages, crime rates, and recidivism rates. (BW)

Graduate students simulated school board members making decisions about educational programs. Situation contexts within the program evaluation reports were varied by conflict, quality, and time. The quality of decisions affected support for program continuation. Interactions of conflict and quality affected need for more information and more time…