This paper is concerned with the process of selecting between the increasingly popular bi-factor model and the second-order factor model in measurement research. It is indicated that in certain settings widely used in empirical studies, the second-order model is nested in the bi-factor model and obtained from the latter after imposing appropriate…

We have maintained the customer grade system that is being implemented to customers with excellent performance through customer segmentation for years. Currently, financial institutions that operate the customer grade system provide similar services based on the score calculation criteria, but the score calculation criteria vary from the financial…