Discusses Johnson's theory that information can be gathered in either a systematic or spontaneous manner and that this information will be analyzed either internally or externally, and considers some of its implications for understanding group interactions. Models of decision-making styles and characteristics and the problem-solving process are…

Focuses on three areas that can affect how well a consultant serves the client: (1) decisions, including decision making, decision makers, and lines of communication; (2) illusions, including the need to address performance improvement; and (3) models, including defining, validating, and possibly changing the model. (LRW)

This final article in a series on identification of cost/benefits data, formulation of models, and data collection discusses use of cost/benefits analysis results. The following issues are addressed: how to be prepared for study objections; how to increase understanding of your study; and viewing cost/benefit analysis as an iterative activity.…

Describes an instructional performance engineering model for changing ineffective instructional practices. The model postulates that attempts to change instructor practices should concentrate on instructional performance variables that can be directly influenced: information, instrumentation, and motivation. The model relates these variables to…

Presents case study on personal computer teleconferencing to compare its cost effectiveness with that of on-site training. A model is described that uses a checklist for decision making in three areas: (1) initial considerations, (2) planning considerations, i.e., design elements, and (3) technical considerations, i.e., review and selection…