A few years ago, in "Student Success in College (SSiC)," the authors profiled twenty colleges and universities that were unusually effective in fostering student engagement and success, defined as better-than-predicted scores on the National Survey of Student Engagement (NSSE) and better-than-predicted graduation rates. These schools are…

Before communicating any information, institutional researchers should answer four diagnostic questions: Who's asking? What for? What's the proper medium? What happens next? (MSE)

The conceptual implications of various alternatives to the classic model of rational decisionmaking are explored, in order to note the radically different roles that information plays in different kinds of organizational settings. Examples are drawn from cases illustrating the different uses of information, showing some of the important costs and…

When a rational decision process is desired, information specialists can contribute information and also contribute to the process in which that information is used, thereby promoting rational decision-making. The contribution of Stanford's information specialists to rational decision-making is described. (MLW)

One of the continuing concerns of those involved in institutional planning is that results somehow be linked to decision making processes. An important way to link these activities is through the timely provision of relevant information. The purpose of this paper is to identify several types of information that have been generated as part of…

The effective communication of desired information between the generator and the user requires one to accommodate variances in decision-making style, behavior, and context. The premise that decision making in organizations follows the classic rational model is discussed. (Author/MLW)

Perspectives on facilitating the use of quantitative tools in higher education decision-making are offered. Suggestions are directed to those in the institution who will be working with decision-makers, with a focus on how such individuals can assist the decision-maker in the development and use of computer-based tools. The instigators of computer…

Information use can be defined in many ways depending on a variety of organizational, personal, and presentational factors. The experience of evaluation researchers provides some guides for practice. (Author/MSE)

Organizational barriers to information use vary with types of decisions and the phases of information collection, analysis, and communication. Strategies suitable for one environment will not always work in others. (Author/MSE)

Institutional researchers can use cognitive psychology theory and research to improve their support of academic decision-makers and to improve how information is communicated and used. (Author/MSE)

Written reports still constitute the primary means of communicating institutional research findings. They may have a variety of formats, but should always rest on a well-documented research process. (Author/MSE)

New technologies have increased the speed with which research results can be disseminated and enable new forms of iterative problem solving, but must be used deliberately and with care. (Author/MSE)

To be useful for management decision making, the college or university's cost accounting system must capture and measure improvements. Activity-based costing (ABC), which determines more accurately the full costs of services and products, tracks improvements and should proceed alongside reengineering of institutional accounting. Guidelines are…

Data and information needs of college administrators are discussed, along with the uses of information to support decisionmaking. Difficulties in applying information technology to the administration of higher education are briefly reviewed. Data and information are discussed both in definitional and functional terms. Data are defined as either…

Through a discussion of research on institutions using computer-based planning models, this question is addressed: How does the institutional decision maker make decisions using state-of-the-art computing tools without neglecting nonquantitative realities? (MSE)