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Sayers, Susan – 1978
This booklet is for individuals who are interested in learning more about the process of problem-solving. It provides information and sample tools, charts, and suggestions to assist in problem-solving efforts. The first section is about the nature of the problem-solving process. Then the five steps of problem-solving--(1) focusing on the problem,…
Descriptors: Citizen Participation, Community Involvement, Conflict Resolution, Decision Making

Zerchykov, Ross – Education and Urban Society, 1983
Conflicts in school closures may be minimized by: (1) not seeking consensus; (2) recognizing the limits of leadership; (3) adopting bargaining strategies; (4) making differential decrements less clearly differentiated; and (5) matching a decrement with an increment. (Author/MJL)
Descriptors: Administrator Role, Board of Education Role, Community Involvement, Decision Making