Designed to assist with the management of e-resources, electronic resource management (ERM) systems are time- and fund-consuming to purchase and maintain. Questions of system compatibility, data population, and workflow design/redesign can be difficult to answer; sometimes those answers are not what we'd prefer to hear. The two primary functions…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Reviews a variety of techniques for evaluating management in libraries. (JB)

Discusses a framework for identifying organizational processes or models within the context of the organization's decision-making processes. Five organizational models appropriate to academic libraries are presented: rational, political bargaining, garbage can, bureaucratic, and participatory. Guidelines for managers include how to distinguish…

A research group at the Wharton School, University of Pennsylvania, worked on the development of a system to provide the required statistical information for effective management and decision making in university and large public libraries. A management science approach was used. Library objectives, standards, and performance criteria were…

Describes some of the available software and hardware tools that can be used to develop a decision support system implemented on microcomputers. Activities that should be supported by software are discussed, including data entry, data coding, finding and combining data, and data compatibility. Hardware considerations include speed, storage…

Following a review of the contributions of computers and managerial science/operations research to the management of libraries, this paper introduces the concept of decision support systems. DSS, a blending of these techniques, can lead to more effective decisions by library managers. A case study of the utilization of a DSS in the budgeting…

Using the Derbyshire Project as an example, describes the adaptation for use in public libraries of Benefit Assessment and System Change (BASYC), which was developed as a decision-support framework coordinating subjective and objective factors that influence management decisions to change policies or systems. Three data tables are included.…

This paper begins with a discussion of the decision-making process. The application of operations research technologies to managerial decision-making is noted, and the development of management information systems in organizations and some limitations of these systems are discussed. An overview of the Human Information Processing System (HIPS)…

The inputs to mathematical models of library operations require periodic updating. The data collection effort necessary for such updating can be quite expensive; however, if the data collected can serve multiple purposes, the costs can perhaps be justified. A management information system (MIS) offers a vehicle for multiple uses of data, and thus…

The University of Calgary Library has developed an automated information system to aid decision making in the area of collections development. The traditional format for collections policies in a written description of the areas and levels where a particular institution is collecting actively. Using a computer-based management information system…

Discussion of the need for automated library systems to provide management information to aid in decision making focuses on the automatic generation of reports. Examples of management information generated in collection development, acquisitions and serials, cataloging, online catalogs and circulation are described as well as possible uses of this…

Proposes ways in which computerized data available in public libraries can be organized and used for management decision making. Experiences in the Indianapolis-Marion County Public Library system and the Monroe County (Indiana) Public Library system are described, and use of the data for preparing materials acquisition budgets is discussed. (36…

Represented are the detailed set of data structures relevant to the categorization of information, terminology, and definitions employed in the design of the library statistical data base. The data base, or management information system, provides administrators with a framework of information and standardized data for library management, planning,…

The National Center for Higher Education Management Systems (NCHEMS) has developed a library statistical data base which concentrates on the management information needs of administrators of public and academic libraries. This document provides an overview of the framework and conceptual approach employed in the design of the data base. The data…