The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

This article highlights various literature covering a broad range of topics that are of interest to public services librarians, from collections and user services to one's own research and professional development. Although addressing many topics, these authors have all used or advocate for solid research methods and data analysis in their works,…

This symposium report includes seven papers that address issues concerning the North American Collections Inventory Project (NCIP) Conspectus sponsored by the Research Libraries Group (RLG). Topics discussed include cooperative collection development; rigor and research in library and information science; decision making and uncertainty; and data…

The inputs to mathematical models of library operations require periodic updating. The data collection effort necessary for such updating can be quite expensive; however, if the data collected can serve multiple purposes, the costs can perhaps be justified. A management information system (MIS) offers a vehicle for multiple uses of data, and thus…

Discusses the potential for increasing library effectiveness through the appropriate design and utilization of research and describes fundamental research and statistical techniques. Topics examined include areas amenable to data collection, data collection methods amenable to statistical analysis, measurement techniques and levels of…

More effective use of diminishing resources was needed to provide the best possible services at the University of Guelph (Ontario, Canada) library. This required the improved decision-making processes of a Library Management Information System (LMIS) to provide systematic information analysis. An information flow model was created, and an…