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Peer reviewed Peer reviewed
Hernon, Peter – RQ, 1987
Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)
Descriptors: Decision Making, Evaluation Utilization, Input Output Analysis, Library Planning
Peer reviewed Peer reviewed
Hamon, Peter G. – Library Trends, 1995
Explores how to analyze various political processes which affect resource allocation to libraries. The marketing of library "products" is discussed, and practical strategies for assisting the individual librarian in political processes are offered. (AEF)
Descriptors: Decision Making, Evaluation Methods, Input Output Analysis, Library Funding