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Peer reviewedD'Elia, George; Rodger, Eleanor Jo – Public Libraries, 1996
Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…
Descriptors: Access to Information, Data Analysis, Decision Making, Influences
Download full textHert, Carol A.; McClure, Charles R. – 1990
This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…
Descriptors: Data Analysis, Decision Making, Evaluation Criteria, Information Utilization
