The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

Discusses evaluation in terms of what can be expected, changes in the use of evaluation methods, and the importance of evaluation credibility. Notes that evaluation has improved in practice and in decision-maker support for it; credible evaluations are now typically incorporated into policy and have become a routine organizational practice. (AEF)

Two case studies, a study of retention of health care personnel and a study of internal organizational communication, are presented that illustrate the application of multidimensional unfolding (MDU) and mapping to organizational concerns. This approach to multivariate analysis allows clients and stakeholders to picture the results of complex…