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Download full textKowszun, J. – 1992
This paper provides an introduction to a particular systems-theoretical approach to problem-solving in the management of education usually referred to as soft-systems methodology (SSM), developed by Peter Checkland in the 1970s. SSM should provide a powerful tool for managers in education at any level who have a strategic role because it can be…
Descriptors: College Administration, Decision Making, Educational Planning, Educational Quality
Peer reviewedTowler, Constance F. – Journal of Library Administration, 1993
Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…
Descriptors: Administrative Principles, Decision Making, Decision Making Skills, Higher Education
