Unlike other industries, in higher education an institution's most important asset is its reputation. Yet as fundamental as it is, many leaders continue to view managing reputation as dishonest and counterproductive, a suspect process that undermines the very idea of reputation as an organic outcome of reality. When leadership credibility is on…

While university department heads are integral to the operation and culture of higher education institutions, they often experience little training or support to fulfill their complex and multifaceted role. At the same time, there is limited research on how heads come to understand their work or how such understandings shape their behavior. In…

Reputations are supposed to matter. Decision makers consistently refer to reputations for resolve, and international relations theories confirm the value of being able to credibly signal intentions during times of crisis. However, empirical support for the effects of reputation has been lacking. Problems of strategic selection have hampered…