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ERIC Number: EJ1350740
Record Type: Journal
Publication Date: 2022
Pages: 14
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1449-3098 (Discontinued)
EISSN: EISSN-1449-5554
Available Date: N/A
Where's the Harm? Screening Student Evaluations of Teaching for Offensive, Threatening or Distressing Comments
Gibson, Matthew J.; Luong, Justin; Cho, Hanbit; Moh, Bryan; Zanin, Simone; Djatmiko, Mentari; Aandahl, R. Zach
Australasian Journal of Educational Technology, v38 n2 p35-48 2022
Student evaluation surveys provide educational institutions with important feedback regarding the student experience of teaching and courses; however, qualitative comments can contain offensive, insulting or threatening content. Large educational institutions generate thousands of comments per academic term; therefore, manual screening processes to find potentially harmful comments are not generally feasible. We developed a methodology for semi-automated screening of student comments that incorporates a machine learning decision support system and a detailed psychological assessment protocol. In a case study at a large public Australian university, our system identified 4,258 out of 62,049 (6.9%) comments as potentially harmful and requiring further review. Feedback from stakeholders demonstrates that this methodology is useful in reducing staff workload and could be broadly applied to different settings.
Australasian Society for Computers in Learning in Tertiary Education. Ascilite Secretariat, P.O. Box 44, Figtree, NSW, Australia. Tel: +61-8-9367-1133; e-mail: info@ascilite.org.au; Web site: https://ajet.org.au/index.php/AJET
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia
Grant or Contract Numbers: N/A
Author Affiliations: N/A