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Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.
Peer reviewed Peer reviewed
Weaver-Meyers, Pat L.; Stolt, Wilbur A. – Journal of Library Administration, 1996
Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…
Descriptors: Delivery Systems, Document Delivery, Higher Education, Information Dissemination
GMRLC Negotiations for an Interstate Courier: History, Results, and Trends.
Peer reviewed Peer reviewed
Geiser, Cherie; Miller, Rachel – Journal of Library Administration, 1996
Describes the contract negotiations between the Greater Midwest Research Libraries Consortium (GMRLC) and Federal Express for interstate courier services of consortium interlibrary loan materials. Reviews the implementation process and notes lessons learned. Discusses the effects of the new service on interlibrary loan shipping costs, delivery…
Descriptors: Consortia, Contracts, Cooperative Programs, Costs
Patron Satisfaction at Any Cost? A Case Study of Interlibrary Loan in Two U.S. Research Libraries.
Peer reviewed Peer reviewed
Levene, Lee-Allison; Pedersen, Wayne – Journal of Library Administration, 1996
Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per…
Descriptors: Case Studies, Cost Effectiveness, Delivery Systems, Higher Education