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Direct linkFutterman, Marc – Library Journal, 2008
The heart of the public library mission is to provide service to the entire community and serve the underserved. But how does a library identify the people it is not reaching, where they live, and what they need? And what does it mean for a library's services if in its community the underserved are not also underprivileged? Contrary to popular…
Descriptors: Middle Class, Library Administration, Public Libraries, Library Services
