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Direct linkGreen, Paul – Journal of International Education Research, 2014
The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…
Descriptors: Foreign Countries, Educational Quality, Quality Assurance, Higher Education
