To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the…

This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…

Librarians at Wayne State College have developed an extraverted online embedded librarian model whereby librarians proactively push out content to students at time-appropriate moments. This article outlines why extraverted approaches are more effective than introverted approaches. It also details how to develop an extraverted program. First,…

This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

The easiest link for libraries to establish in relation to the learning society is the direct managerial link that many have with educational institutions. Libraries in schools, colleges, and universities of all kinds are significant parts of the education enterprise. They become more so when the emphasis of education shifts to independent…

Librarians involved with the development, design, and delivery of bibliographic instruction to remote access patrons must be prepared to address the challenges posed by each method of delivery (videoconferencing, computer-mediated, and World Wide Web-based). This paper provides an overview of each instructional medium and discussion regarding…

With the ever growing interest that libraries have in the Internet, the potentials of other computer resources may be overlooked or under-utilized. One such resource is the campus local area network (LAN). For libraries, a campus LAN presents possibilities ranging from simple library promotion to networked databases. The Internet provides…