In social work and other community-based human services settings, clients often present with complex financial problems. As a need for more formal training is beginning to be addressed, evaluation of existing training is important, and this study evaluates outcomes from the Financial Stability Pathway (FSP) project. Designed to prepare…

The provision of consistent high quality home- and community-based services to children with disabilities living in rural and frontier areas is a challenge. Distance, weather, geographic terrain (mountains, canyons), and shortages of pediatric early interventionists are among the challenges to ensuring appropriate and equitable services.…

The concept of attendant care--provision of personal services to severely disabled individuals--is presented. Data from a survey of about 340 out of 718 consumers of attendant care indicate the existence of a mix of consumer-oriented programs. Consumer preference for a particular program design appeared to be governed by experience. (SLD)

It is argued that the role of the evaluator is fluid and subject to unpredictable change over time. Two key principles from systems theory support the above: (1) the definition of an organization as an open system, and (2) the self-regulatory or cybernetic nature of systems. Actual experiences are drawn upon to describe that interrupted the…

In his review of Frank Caro's article, "Leverage and Evaluation Effectiveness," the author challenges Caro's assertion that evaluations are weaker than they could be because evaluators are in weak organizational positions to demand methodological rigor or full program cooperation. Caro's model aligning evaluation with regulation is…

An innovative new evaluation unit in the U.S. Department of Health and Human Services is detailed. This unit, the Office of Service Delivery Assessment (SDA), regularly briefs the Secretary on the services delivered to clients at the local level. The process of the SDA is described and conclusions are offered. (Author/GK)

Health care and other human service programs exhibit disparities and inequalities in services and rising costs. A broader focus in program evaluation is needed. Evaluation studies should determine how well programs work as well as identify and consider alternatives. (JOW)

Describes a two-year (1983-1985) systems study of the human services provided adolescents aged 10-17 and their families in one rural Pennsylvania community. Describes teacher/student survey, human services utilization survey, case reviews, and development of community-based advocacy plan. Discusses study's impact on local human services network…

This report presents an assessment of Department of Health, Education, and Welfare (DHEW) services delivery to American Samoans residing in California, Hawaii, and American Samoa. The evaluation includes analyses of human services needs, resources, and delivery. The effectiveness of human services delivery was assessed using interviews with Samoan…

Faculties within the university community are ideal settings for preventative, outreach counseling. Efforts by a university counseling center to provide psychological services to a faculty of education are described. Difficulties of program evaluation and psychological consultation are also discussed. (Author)

There is general agreement that human services (i.e., services that depend on direct interpersonal contact between a deliverer and a client) are difficult to evaluate. The author points out some sources of this difficulty and proposes a strategy for the evaluation of human services delivery. (Author/GDC)

The paper describes Quality Service Management (QSM) as applied to the provision of services to disabled and other special needs persons. QSM is defined as a systems approach to consumer relations based on the belief that quality care may be achieved only within the context of overall services management. Differences among "quality…

A survey of 752 families of individuals with intellectual disabilities in Wales collected data on personal characteristics of service system users, service process factors, and appraisals of service quality. Service satisfaction was related to empathy of service providers, existence of a key worker, involvement in case meetings, and other factors.…

The Service Delivery Assessment (SDA) model is a human services evaluation tool which offers a viable alternative to more traditional approaches and is appropriate for small local evaluations as well as large national studies. There are five phases to an SDA study: assignment, pre-assessment, design, analysis, and communication of the findings.…

Evaluation is one method of determining accountability in human service programs. A generic evaluation approach contains several steps: (1) stating a purpose for evaluating the program; (2) identifying evaluation questions; (3) identifying the nature of evaluation information; (4) collecting evaluation information; (5) analyzing evaluation…