This discussion of the design of user-initiated help systems in computers focuses on the information that users actively seek to help them with their tasks, with emphasis on how to help users ask the questions that will bridge the gap between the initial internal (mental) form of the query and their information need as expressed by the system.…

Describes page structure models for the design of electronic books. Approaches to electronic book design are discussed, including CD-ROM, multimedia, and hypermedia; information delivery techniques in electronic books are discussed; and three case studies are reviewed: screen design for computer-based training, interactive guidebooks, and…