Suggests that known sources of name variation and error in information systems must be addressed through improved retrieval techniques. Argues that a culture of data stewardship in which fewer errors are introduced in the handling of personal names can be achieved through greater awareness of problems specific to handling of names, and the design…

Focuses on the design, development, and maintenance of Web-based resource sites developed for specific target audiences. The case study described is a site developed to support Web-based instruction in both corporate and educational settings; however the principles are also applicable for Web resource sites developed for many other content areas.…

Despite the widespread availability of Web-based information resources, it is difficult for some people who rely on assistive technology to access and process these materials. Web designers can play an active role in facilitating access by formatting resources so that they are compatible with these technologies. This can be accomplished by…