The experience of COVID-19 has prompted a reckoning within both special collections and the larger library community about how we do our work. This article provides some thoughts about the "new normal" of working in the COVID-19 era. It shares some informal conversations with colleagues as well as guides to sources for further reflection.

Many Americans lack the skills required to use public access computers and the Internet at public libraries (PLs). Staff members of a PL in the Midwestern United States provide basic computer training to support patrons' Internet and public access computer use. However, adult patrons who are beyond the basic skills level and those with…

The Open University (OU) is the UK's largest distance education provider and has a large and growing disabled student population. Disabled user support presents particular challenges for an online library service in the distance learning environment. The OU introduced guidelines for working with non-OU--authored content (external content) in 2011…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) Open Educational Resources as Learning Materials:…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This special issue presents a report released by the Association of Research Libraries (ARL) Joint Task…

After several years of false starts, the universe of digital books seems at last poised to expand dramatically. Readers should view this expansion with both excitement and wariness. Excitement because digital books could revolutionize reading, making more books more findable and more accessible to more people in more ways than ever before.…

This CD-ROM contains the complete Cooperative Electronic Library on Disability, which includes computer-searchable databases listing disability-related products, services, and information resources, and also provides full text documents. Included are: the ABLEDATA database which lists over 20,000 products for people with disabilities, including…

This paper begins with a discussion of outsourcing. The first section summarizes an Australian Computer Society paper on information technology outsourcing, including reasons for outsourcing and critical issues. The second section discusses the outsourced library, including: the use of the Internet to deliver services; replacement of the library…

These proceedings document the fifth year of the "Brick and Click Libraries Symposium", held annually at Northwest Missouri State University in Maryville, Missouri. Thirty five peer-reviewed papers and abstracts, written by academic librarians, and presented at the symposium are included in this volume. Many of the entries have…