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Smeltzer, Larry R.; Watson, Kittie W. – 1983
Two studies compared strategies used to improve listening skills in business communication settings. The first study analyzed the effect of discussion length and incentive level on the ability of 347 business communication students placed in differing discussion and incentive groups to identify main points in 22 short, recorded dialogs. Results…
Descriptors: Business Communication, Communication Apprehension, Communication Research, Demonstrations (Educational)
