This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

The COVID-19 outbreak across the globe has forced educational institutions including medical schools to suspend campus learning in order to curb the spread of the virus. This has forced the teaching community to think of new avenues and alternate strategies for engaging our students. Many institutes of higher education including medical colleges…

The focus of all of this intense interchange was the shape and future of learning institutions. Our charge was to accept the challenge of an Information Age and acknowledge, at the conceptual as well as at the methodological level, the responsibilities of learning at an epistemic moment when learning itself is the most dramatic medium of that…

Current trends in librarianship in higher education have indicated an increasing tutoring role for librarians in the online environment. This article examines how the role of the e-tutor is outlined in selected online learning literature before progressing to examine the implications for librarians of fulfilling the demanding e-tutoring role by…

Like many universities worldwide, the University of Cape Town (UCT) in South Africa has joined the open educational resources (OER) movement, making a selection of teaching and learning materials available through its OER directory, UCT OpenContent. However, persuading and then supporting busy academics to share their teaching materials as OER…

Promoting services is a conundrum for any organization. This is especially true for an academic library promoting distance library services. Systems thinking, process mapping, team learning, and diffusion of information practices offer ways of thinking about promoting services that help those involved find novel ways to approach promoting distance…

E-Learning is a new form of pedagogy for learning in the 21st century. E-Teachers are e-Learning instructional designers, facilitators of interaction, and subject matter experts. The roles of e-Teachers are to enhance learners' cognitive engagement and interaction. This is achieved by using the benefits of computer mediated communication--greater…

Online learning and virtual schools allow students to take classes any time and anywhere. These emerging learning environments require school library media specialists to expand their thinking about their resources and services. Creation of a virtual library can provide access to remote materials that enhance the experience of online learners.…

This article reviews research related to the construct of interaction in the educational technology and distance education literature. The review is limited to higher education and includes theories and empirical research that inform the construct of online interactions. Conceptual and operational definitions of "interaction" are categorized from…

To design a new distance education course with an emphasis on student group work, a collaborative effort among the University of Missouri St. Louis Libraries and faculty was established. The collaborative process resulted in a more individualized service experience for library users, and the problems of course construction, using the Blackboard…

This volume comprises the papers presented at the 1998 conference of the Pacific Telecommunications Council. This PTC'98 gathering focused on "Coping with Convergence." These 20th anniversary conference proceedings present at least one contribution on 59 countries and territories. The 120 papers in this volume are arranged…

This paper discusses a vision of the transformation of the library from a repository of printed material to a digital library serving as a complete information center where distant learners can obtain support for their educational aspirations. Future information centers will be distant learner-centered. Factors discussed include: (1) distance…

This paper draws on experiences with teaching on online course in digital library issues. The course is offered as part of an MLIS programme. The paper explores student reactions to the online learning environment, which has been delivered using the commercial products WebCT and Blackboard. Student reactions to the use of synchronous and…

This proceedings of the fourth Libraries Without Walls Conference addresses key strategic issues arising from international, regional, and cross-sectoral approaches to the provision of library services to distant users. The following papers are included: Theme 1: Libraries and Virtual Learning Environments: "Introduction" (Peter Brophy,…