The study examined information delivery in distance learning libraries through metaverse technologies. The study adopted an exploratory strategy through an extensive literature analysis. Relevant academic papers, journals, industry reports, and conference proceedings located through internet databases such as Google Scholar, Scopus, and Web of…

Summer 2020 witnessed a large-scale temporary release of content from the publishing community to support UK universities as they moved to online-only delivery, followed by a scramble by those institutions to maintain access to resources. This paper reflects on the experiences of De Montfort University and Imperial College libraries during this…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+[R] surveys…

Murray State University (Kentucky) has been experimenting with various means of document delivery and research instruction for its online only and satellite campuses. These include ILLiad-based document delivery, Camtasia-to-UTube tutorials, a discipline-based service called Library on Blackboard, Eluminate and other virtual instructional methods.…

Shared vision is a component of leadership that fosters innovation through buy-in at all levels of the organization. At times, people see a need for innovation but do not have the power to make changes on their own. Many librarians in academic institutions that were early adopters of distance learning envisioned a need for new services that were…

This study explores the library needs of students and tutors of Allama Iqbal Open University (AIOU), utilization level of the library facilities and resources, the problems in the use of library, and suggestions for improvement of library facilities for students and tutors. Data collected from 4080 students and 526 tutors belonging to 15 different…

Purpose: The paper aims to study how the present distance learning libraries can improve upon their existing services and introduce new ones to enhance quality of services to distance learners. Design/methodology/approach: The paper includes a review of literature on quality assurance in open and distance education in general and student support…

Many colleges and universities are developing distance education options for their current and future students. Library support is vital to the success of this clientele. Academic libraries that do not have Distance Learning Librarians will have to create these types of positions. This article illustrates the experience of one librarian in…

The authors, library practitioners from either side of the Atlantic Ocean, embarked on a dialogue about the ethical challenges encountered in providing library services to distance learners. Unable to find an existing, appropriate ethical framework for their discussion, they agreed to devise their own, informed by relevant professional codes and…

The Association Supporting Computer Users in Education (ASCUE) is a group of people interested in small college computing issues. It is a blend of people from all over the country who use computers in their teaching, academic support, and administrative support functions. ASCUE has a strong tradition of bringing its members together to pool their…

Examines the network computer, originally conceived as an alternative device to personal computers to access the Internet and World Wide Web, from a technology perspective and looks at potential uses in education. Describes network architecture; discusses uses for library research, educational technology laboratories, and distance education.…

The Houston Community College System (HCCS) is one of the largest community colleges in the nation, serving over 52,000 students. Though there is no dedicated full-time distance education (DE) librarian at HCCS, "traditional" librarians are meeting the needs of a rapidly growing population of DE and hybrid students by adapting to new…

Discussion of the impact of distance education on academic libraries focuses on marketing aspects. Topics include the rapid expansion of educational computing; the maturing of higher education; the World Wide Web as competitor to academic libraries; business purposes of academic libraries; distance education strategies; servicing market segments;…

Describes distance education experiments that studied delivery of library services directly to homes, and delivery via local study centers or libraries. Findings show that electronically transmitted documents could be delivered to homes using low-cost technology and that study centers or libraries could provide services to those who could not…