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| Journal of Library… | 1 |
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| Burrows, J. H. | 1 |
| Mullen, Janet A. | 1 |
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Peer reviewedMullen, Janet A. – Journal of Library Administration, 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…
Descriptors: Administrative Principles, Educational Administration, Higher Education, Management Systems
Download full textBurrows, J. H. – 1970
Technological innovation in the form of the introduction of a formal information system represents change to the people within the organization. This paper (presented to California Educational Administrators participating in the Executive Information Systems program of Operation PEP--Prepare Educational Planners) is directed to those managers who…
Descriptors: Computer Oriented Programs, Educational Administration, Information Systems, Information Utilization
